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We operate a formal procedure to deal with complaints from clients and others. Details of this procedure are available from the Customer Relations Officer, Michael Sulkin at firstname.lastname@example.org and are detailed below.
How do I make a complaint against Aston Chase:-
Aston Chase’s Procedure is designed to address any specific concerns our customers/clients have that relate to the quality of customer service provided by our staff.
For example, this might include:-
The procedures set out below explain how you can make a complaint about the quality of our services:-
Our aim is to resolve any complaint quickly and you are invited initially to bring any matter of concern to the attention of the Departmental official with whom you have been dealing. However, if you still feel dissatisfied after this approach, you may initiate a formal complaint in writing.
All formal complaints should be in writing. Please provide as much information as possible along with contact details, such as your name, telephone number and postal address. We will handle any personal data you provide in accordance with the Data Protection Act 1998.
You can write to us at the following address:-
Aston Chase Customer Relations Officer
69-71 Park Road
Alternatively, you can email us at email@example.com
In all cases, the department will:-
We would hope to resolve any issues you raise with us, however if after following our internal complaints handling procedure you still feel we have not done so, you are free to contact our Ombudsman:-
The Property Ombudsman Milford House
43-55 Milford Street
01722 333 306
We are also regulated by RICS and ARLA.